[Mccoypottery-talk] problem with shipment

[McCoyPottery.com List Mom]

On Jan 3, 2004, at 1:06 AM, ljconwill@bellsouth.net wrote:

> I know this does not have anything to do with McCoy, but I need to get 
> some help with this problem.
>  
> I won an auction on 12/14/2003, paid for it on 12/16/2003 through Pay 
> Pal.  Received an e-mail from the seller stating they shipped the item 
> on the 16th.  I paid for priority delivery plus insurance.  I 
> contacted the seller on the 22nd to tell them I had not received the 
> item he assured me he was not out to screw me he did mail the 
> package.  I tried 3 other times to contact him through e-mail and he 
> would not answer any of them.  I then got his telephone number and 
> called him on the 31st he assured me that he had mailed the package 
> and he thought he added insurance on this item.  I told him that I had 
> paid for insurance and needed him to send me the insurance receipt so 
> I could file a claim since he had no ideal why I had not got the 
> item..  He assured me he would call me back on the 1/2/2004 and let me 
> know if he still had the paper work.  Well you guessed it he did not 
> call.  Now what do I do about getting my money or package?
>  
> I hope someone can give me some advice on what to do. 
>
>

Couple of things.. Christmas is a BUSY time for the USPS, especially 
for anything parcel post or priority mail.  Things can be delayed, 
however 2-3 days is the norm for Priority mail, even at Christmas time, 
so I would be a bit worried.  Next, did you purchase this via PayPal 
with a CC?  If so you can dispute the charges.  Also, look on the 
sellers auction.  Did they offer PayPal Buyer protection?  I offer this 
on ALL of my auctions.  See here for more details: 
http://pages.ebay.com/help/confidence/purchase-protection.html

If buyer protection was listed on the auction, you can make a claim 
that route as well.. Look closely at the sellers feedback, and number 
of items sold.  What color star do they have?  What is the feedback 
rating?  Are they PayPal verified?  These things will help you 
determine if this person is being honest or not.  If they have no 
history of being dishonest, it is possible things are lost or late in 
the mail.  Finally, you really should insist on a copy of the insurance 
receipt.  I keep these, (when someone asks for insurance) on file 
forever.  I have done some confirm receipt, ie., buyer has to sign for 
the item shipments as well, and again, I keep this info on file.

So you have several options and things to look at.  Do not get too 
discouraged as you see there are several ways to get your money if the 
item never arrives.

let me know if you have any other questions.

Regards,
The List Mom
McCoy Pottery Online
http://www.mccoypottery.com
e-mail: listmom@mccoypottery.com
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